Telephone:  +44 (0) 20 7589 1105 E-mail: Nell Gwynn Pods, Nell Gwynn House  Sloane Avenue  London SW3 3AX
Definitions: The words ‘You’ and ‘Your’ include all those people shown on the Booking Form (or any subsequent amendment to the Booking Form). ‘We’, ‘Us’ and ‘Our’ mean Nell Gwynn Apartment 2 Ltd trading as Nell Gwynn Pods. ‘Owner’ means the owner of the Room. ‘Booking’ means the contractual agreement you make with the Owner from the time of checking-in to the time of checking-out for the supply by the Owner of the room and associated services and ‘Booking Form’ means the information you supply Us before we make the Booking. ‘Room’ means the accommodation provided by the Owner under the Booking Form. You are advised before You book with Us to carefully read these terms and conditions (including any emails which We may have sent You in addition to the information provided on Our website). 1. Nell Gwynn Pods We arrange Your Booking as Agent for the Owner of the Room. Your Booking creates a legal contract with the Owner. We accept no legal responsibility for Your Booking including any loss, damage or injury to person or property (howsoever caused) arising as a result of the act or neglect of the Owner or any person employed by the Owner in connection with Your Booking. 2. Terms These terms will apply for the duration of Your Booking and for the Room as described by Us. 3. Pricing We reserve the right to alter prices (either upward or downward) at any time. We will advise You of the current price at the time of confirming Your Booking. 4. Booking You must be at least 18 years old when You make Your Booking. When making Your Booking You confirm that You are authorised to do so for all those who will share the accommodation with You and who will be deemed to accept these conditions. You are responsible for making payment of all monies due to Us. We hold monies as Agent for the Owner. Provided the property remains available when You make Your Booking and We have received all the required payments, We will provide written confirmation by email as soon as reasonably possible. Our email will confirm Your Booking and any monies that remain due from You. Your Booking is deemed to be binding in law, commences as soon as We have issued Our email to You. It is Your responsibility to check Your emails regularly and to let Us know about any change to Your email address. We reserve the right to refuse any Booking. If We do this We will inform You immediately by email and promptly return any monies You have paid to Us. In such case, there will not be any Booking and neither We nor the Owner will have any legal responsibility to You. When You receive Your email confirmation You should check the details very carefully. If anything is incorrect, You should inform Us immediately by email. 5. Payment No payment will be taken in excess of 90 days in advance. 6. Number in Your Party The total number of people who will use the Room (including You) must not exceed the capacity of the accommodation as advertised on Our website nor must the total number of people staying overnight in the Room exceed the number of people You advised Us would be sharing the Room when You made Your Booking. Babies under two years of age will not be counted as members of Your party.   7. Pricing Our prices include all charges and any UK taxes applicable at the time You make the Booking. Our prices are for the Room and not ‘per person’. 8. Website and other information We do Our best to ensure that the information We provide is presented accurately. However, there may be small differences between the Room and its description. This is normally because the Owner has a policy of continually up-grading the Room, its services and facilities. We might occasionally encounter problems which mean that some facilities or services may not be available (or may be restricted). If this happens We will try to tell You as soon as reasonably practicable after We have been made aware of the problem. However We cannot accept responsibility for any such differences or for changes or closures to local services or attractions described on Our website. 9. Changes by You Should You need to make a change to Your Booking after We have confirmed it (which will include any transfer of Your Booking to someone else), then We reserve the right to charge an administration fee of £25.00 and, in addition, to require immediate payment of any outstanding monies which may be due from You. 10. Refunds Once a booking is confirmed, no refunds can be made. 11. Bed Linen, Duvets, Towels, etc We will provide such bed linen, duvets and towels as We shall deem to be reasonably necessary to provide for the number of people staying in the Room. 12. Change to booking or cancellation by the Owner We reserve the right in exceptional circumstances to change or modify the Booking. Where We become aware of this, We will aim to inform You immediately. 13. The Room We will advise You of the check-in and check-out times of Your booking within Our email confirmation. You agree not without our prior permission to either enter the Room before the check in time, nor leave it after the check-out times advised to you. You and those others who share the Room with You agree to keep the Room clean and tidy and to leave it in no worse condition than You found it when the Booking commenced. You agree not to use the Room for any illegal or commercial purpose (which shall include not allowing anyone else to use the Room whose identity You have not previously advised to Us). You agree to be responsible to the Owner for all costs relating to breakage of or damage to the Room, furniture or equipment howsoever caused and for any consequential costs. We reserve the right to charge for the cost of remedial work to the Room, for replacing furniture and/or equipment. We reserve the right to enter the Room during Your Booking (without prior notice where it is not possible to advise You beforehand) for routine cleaning and housekeeping and also in the case of special circumstances or emergencies.  14. Unreasonable Behaviour We reserve the right to cancel the Booking if the unreasonable behaviour of You or anyone sharing the accommodation with You is considered likely to spoil the enjoyment, comfort or health of any other guests, residents or people in the same or neighbouring buildings. In these circumstances no refund of the Booking cost will be given. 14. Disabilities Some Rooms may be unsuitable for dis-ambulant visitors. To ensure the accommodation is suitable for those with a disability, it is essential that You email Us before You make Your booking providing Us with clear details of those who may have special needs. We will endeavour to cater for those with such needs insofar as is reasonably practicable. 15. Special Requests We will try to accommodate Your special requests although will not guarantee that these will be met. Should We agree to Your request, We will confirm this to You by email before the Booking. 16. Complaints We will endeavour to deal with any complaint which You make as soon as practicably possible and in all cases before the end of Your Booking. In the first instance, this should be by telephone to Our office on +44 (0) 20 7589 1105 during working hours and, where possible, also by email. Where You feel the problem was not dealt with satisfactorily during Your Booking, You must within 28 days of the end of Your Booking write to Us by email and recorded delivery letter to Nell Gwynn Pods, Nell Gwynn House, Sloane Avenue, London SW3 3AX Our aim is to resolve complaints as soon as possible. 17. Force Majeure Neither We nor the Owner accept any responsibility nor will We pay any compensation where the provision of the Room (or any matter connected with such provision) is prevented or affected by reason of circumstances which could not have reasonably foreseen. These might include the destruction or damage of the Room (which then cannot reasonably remedied to a satisfactory standard before commencement to of Your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather or war, actual or threatened terrorist activity, epidemic and all similar situations which are beyond both Our and the Owner’s control. 18. Pets We do not accept pets or other animals of any nature within the Room save for registered assistance dogs (where You agree to notify Us by email before the booking commences). 19. Smoking We do not permit smoking within either the Room nor the enclosed passageways and stairways leading to it. 20. Responsibility for Your Booking We act as Agent for the Owner and cannot accept legal responsibility for any loss or damage of whatsoever nature. However We will not exclude or limit responsibility for death or personal injury if that shall be caused as a result of Our negligence or for any criminal act We may commit. Neither We nor the Owner will be held responsible for any noise or disturbance from beyond the walls of the Room. Should We become aware of a potential problem before Your booking commences, We will contact You by email to let You know. We cannot be held responsible for the break-down of any equipment (for example, televisions, videos, boilers, internet, or WiFi) nor for the failure of public utilities such as water, gas and electricity. 21. Personal Insurance You are strongly advised to take out personal insurance before commencing Your Booking through a reputable provider. 22. Passports, Visas and Health Requirements Neither We nor the Owner can accept any responsibility should You or those who intend to use the Room be refused entry to the UK or for the failure of any transport to or within the UK. Any users of the Room who are not British citizens (or do not hold a British passport) should check passport and visa requirements with the UK Immigration Office before You or they plan to travel. If You do not possess appropriate documentation and this results in fines, charges or other financial penalties made to either Us or the Owner, You will be responsible for repaying those costs and charges to Us. The law allows Us to require You to produce all personal details including passport numbers should We require this of You or those using the Room with You. 23. Jurisdiction You agree that any dispute will be dealt with by the Courts in England and Wales and that any action will be governed by English law. 24. Communications We will need to collect and process personal information. We may from time to time record telephone calls for training purposes and to improve the quality of Our service provision. 25. Marketing We may like to send You information by email, post, telephone, text message of products and services which We consider might be of interest to You. However if You would prefer Us not to do this, please advise Us when making Your Booking. 26. Breach We reserve the right without notice if You are found to be in breach of any of these terms and conditions, to repossess the Room whereon the Booking shall be deemed to have ended. We will not accept responsibility for any consequential costs which You may incur as a result.
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